Please fill out the form in ENGLISH. No Japanese / Chinese characters please.
Confirmation will be sent in 24 – 48 hours as soon as we confirm an available chauffeur.
Price information is here.
Cancellation Policy and Important Conditions
- Addition of Destinations: If you are adding more than one stopover, fixed rate will be charged in price for farer location, not always the destination. And it will additionally cost 2,500 JPY per stopover.
- Free Waiting Time: Free waiting time is 15 mins. If it is an airport pickup, however, free waiting time is 60 mins. Generally, the fee is calculated from the time of reservation, but in the case of aircraft delays, if the delay is less than 30 minutes, the fee is calculated from the time of reservation, and if the delay is more than 30 minutes, the fee is calculated from the actual arrival time of the aircraft. However, after that, the fee will increase by 1,000 yen for every 10 minutes.
- If you cancel within 24 hours of your reservation, there will be no cancellation fee. However, if you cancel within 24 hours, a 50% cancellation fee will be charged. If you cancel within 3 hours of your reservation, a 100% cancellation fee will be charged.
- In the event of a flight cancellation, if you notify us at least 3 hours in advance, there will be no charge and will be cancelled. If you don’t notify us within 3 hours or we do not receive any notice, the full charge will be applied and cancelled. In either cases, you will need another reservation for your new arrival.
- Gate Meet Service’s fee remains 4,500 yen if a driver is able to do, but if the driver is unable to do so during busy times such as weekends, we will ask a contractor to do the service. However, these contractors have all recently raised their prices, so if we ask a contractor to do the service, the fee will be 12,000 yen.
- Be sure to check the pick-up points at each airport in advance. The location of the pickup point is specified on the confirmation mail we send. Also, if you get lost along the way, call the driver and ask them to guide you. Please note that most drivers do not speak much English, so unless you specify an English-speaking driver in advance.
- If the amount of baggage you have is more than the amount you declared, but it does not pose a safety risk, there will be no additional charge. However, if the excess baggage obstructs the driver’s rear view or poses a safety risk, an additional charge of 3,500 yen will be charged for each excess baggage item.
- A no-show is basically the same as a last-minute cancellation (within 3 hours), but if it takes longer than the default waiting time to be recognized as a no-show (for example, if you do not answer the phone call from member services), an additional waiting fee will be charged.
Due to high demand, peak season prices (extra 5 – 25 %) will be applied in the following periods.
July 1st – August 31st
November 1st – January 31
For more details for Terms and Conditions, please click here.
